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WebMay 9, 2024 · The first reality that must be understood when a company sets out to create a service culture is this: Everyone in the organization is responsible for delivering customer … WebMay 2, 2016 · Ask anyone in the retail industry what the first words are that come to their mind when they think of Nordstrom, and they'll immediately tell you "customer service." Making your brand synonymous with a catch-all phrase that's too often simply thrown around in retail doesn't happen overnight. In fact, its taken the upscale fashion retailer 115 years … simple white icons
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